Cancellation Policy.

⚠️ This is a general starting template, not legal advice. Adjust the windows and fees to match how you actually operate, and have it reviewed by a qualified attorney. Last updated: June 2026.

We keep cancellations simple and fair. Plans change — just let us know as early as you can by calling or texting (310) 555-0142.

Standard rides (point-to-point & airport)

• Free cancellation up to 12 hours before your scheduled pickup.
• Cancellations within 12 hours of pickup may be charged up to 50% of the quoted fare.
• No-shows (no contact within 15 minutes of pickup) may be charged the full quoted fare.

Hourly charter, weddings & events

Because these reserve the car and chauffeur for a block of time, they may require a longer notice window (for example, 48 hours) and/or a deposit. The exact terms are confirmed with you at booking.

Flight delays & tracking

For airport pickups, we track your flight. If your flight is delayed or early, we adjust automatically and do not charge for the resulting wait. Standard waiting time is included; extended waits beyond the included grace period may incur an hourly fee, disclosed in advance.

Changes to a booking

Need to change the time, vehicle, or route? Contact us as early as possible and we'll do our best to accommodate. Changes may affect the price, which we'll re-confirm before your trip.

Refunds

If you prepaid and cancel within the free window, you receive a full refund to your original payment method. Eligible refunds are processed promptly via our payment provider.

If we cancel

In the rare event we cannot fulfill a confirmed booking, we will notify you as early as possible, help arrange an alternative where we can, and refund any prepayment in full.

Contact

Questions about a cancellation? (310) 555-0142 or bookings@noirla.com.